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If They Don't Accept Treatment – Who Do We Blame?
I dropped in to a colleague’s office recently because the doctor had requested some assistance on a challenging case. His reception area had 2 people waiting, and the receptionist was intent on her screen with pursed lips and a scowl…
Continue Reading »Team Attitude to the Economy
Is the recession over? Can anyone turn on the evening news without some pundit or another going on about who said we were ‘out of the woods’ – or did the market make another ‘correction’? Why is a ‘correction’ usually…
Continue Reading »Articles Archive for December 2009
I Refuse to Advertise – But I’ve Got Great Hardwood Floors!
It’s no surprise that the dental landscape has changed over the past couple of decades. In the 70’s dentists had to beat patients with generous insurance plans away from their doors. The biggest task was deciding when and where one…
Continue ReadingWho’s Earning Money From Your Hygiene Department?
Dentists we interview are pretty divided on hygiene. It is either the engine that fuels their restorative chairs, or a self serving department in their office that ranges from a ‘break even’ exercise to a ‘prima donna’ group.
Some dental gurus…
